Android Pay FAQs

Which devices support Android Pay?

At this time, Android Pay can support the NFC-enabled device running Android OS 4.4 (KitKat) or higher.

What does the setup process involve for Android Pay?

Add your card issuer to Android Pay device in five easy steps:

  1. In the Android Pay app on their device, touch the + Osign to add a credit or debit card to pay using the phone device.
  2. Position the credit/debit card in the camera frame to automatically enter the card information.
  3. Enter the security code found on their card and provide additional information as required.
  4. Accept the terms of service and set their screen lock. (Activating Device Administrator is part of the Android Pay setup process.)
  5. If requested, follow any additional steps to verify their card.

Where can I use Android Pay?

Cardholders can use Android Pay with their NFC-enabled device running Android OS 4.4 (KitKat) or higher at over one million locations whose payment terminals are set up to accept Android Pay.

Can they use Android Pay even without a WiFi/cellular connection?

Yes, but they will need to connect every so often to refresh the app. This will help ensure the Android Pay is ready to pay when they are.

What is an Android Pay contactless payment?

Android Pay contactless payments are transactions that use ship-based technology and require no physical connection between the payment device (a card or mobile device) and the physical merchant terminal.

What if the cardholder loses their Android phone?

If their Android device becomes lost or stolen they can use Android Device Administrator to lock it remotely, create a new password, and wipe their personal information from it.

We also recommend they notify their mobile carrier and promptly call FNB at 215-579-3400 or the FIS lost/stolen number at 800-236-2442. They should mention they added their card to Android Pay, so the card issuer can disable the card for use with Android Pay. If they locate their device, they will need to add their card back to Android Pay before making any Android Pay purchases.

What is the difference between Android Pay and Google Wallet?

Android Pay is the simple and secure way to use your Android phone to pay in stores and within apps.

The new Google® Wallet app was built from the ground up to give you a fast, free way to send and request money on both Android and iOS devices. All you need is a U.S. debit card or bank account. You can quickly transfer any money you receive to your bank account or spend it in stores using the Google Wallet Card, wherever Debit Visa Card is accepted.