New security coming to PhoneFirst!
Beginning February 17th, all customers using PhoneFirst will need to re-enroll to continue to access your accounts. This change will make PhoneFirst more secure for our customers.
The first time you call the new system, you will need to enroll by pressing ‘2’. You will be asked to enter one of your account numbers, which will become your PhoneFirst User ID, as well as your Social Security Number (or EIN). You will then need to select a PIN.
After enrolling, you will use your account number (User ID) and PIN to access all of the accounts that are related to your Social Security Number.
If you would like to add any other accounts, stop by any of our 12 branches to obtain the required PhoneFirst Change Form. A copy of the form is available here. Complete the form and drop it off at a branch or fax it to us directly at 215-968-0429.
What is PhoneFirst?
PhoneFirst is a 24-hour telephone system which allows you to access checking, savings, CD and loan information. All you need is a phone!
What does it cost?
There is no charge for using PhoneFirst.
How do I use PhoneFirst?
Call our local number 215-860-4580 (or our toll-free number 877-968-FNBN). The system will tell you all the features and what numbers correspond to those features.
On your first call:
- Have your Social Security Number (SSN) available
- Know your account numbers
- Choose a Personal Identification Number (PIN)
What can I do with PhoneFirst?
- Obtain balances on all my accounts
- See what checks have cleared
- Check on direct deposits
- Transfer money between accounts at The First
- Make a loan payment from my checking or savings account
How secure is PhoneFirst?
PhoneFirst is totally secure. Since the account number and PIN are required to use PhoneFirst, only those who know both numbers can access account information.
How do I use a PIN?
The first time you use the system, you will access the account using your SSN or Employee Identification Number (EIN). You will then be prompted to set up your own PIN for your account.
What do I do when I don’t know the last four digits of the SSN or EIN used to identify the account?
You will need to contact the other owner(s) of the account for that information. The bank is not able to supply you with SSN or EIN information.
What if one of my accounts is not available?
Stop by any of our 12 branches to obtain the required Phone First Change Form. A copy of the form is available here. Complete the form and drop it off at a branch or fax it to us directly at 215-968-0429.
Free Wallet Card and Sticker
Get your FREE wallet card or sticker so you can have the PhoneFirst access number handy at all times! The wallet card gives you the PhoneFirst numbers, plus a summary of the services available and how to access them. The stickers have the PhoneFirst phone number for you to put on your home phone or computer for easy referral.
Stop by any of our 12 branches or call our Customer Call Center at 215-860-9100 to get your PhoneFirst wallet cards and sticker today!
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