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Notification on mobile device showing unauthorized transfer on banking application

Protect Yourself from Account Takeover Fraud: What You Need to Know

Cybercriminals are increasingly targeting individuals and businesses through Account Takeover (ATO) fraud, according to a recent FBI alert. Since January 2025, over 5,100 complaints have been filed, with losses exceeding $262 million.

How ATO Fraud Works:

  • Criminals impersonate bank staff or websites to steal login credentials.
  • They use phishing emails, texts, and calls, often claiming there are fraudulent transactions on your account.
  • Fraudulent websites mimic legitimate banking sites, sometimes promoted through search engine ads (SEO poisoning).
  • Once inside, criminals lock you out and quickly transfer funds to accounts they control.

Tips to Stay Safe:

  • Use strong, unique passwords.
  • Navigate to our site using bookmarks—avoid clicking on ads or search results.
  • Be skeptical of unsolicited messages or calls. Hang up and call us directly using our official number.
  • Regularly monitor your accounts for unusual activity.

If You’re a Victim:

  • Contact us immediately.
  • Report the incident to IC3.gov.
  • Reset all compromised credentials.

For more details, visit IC3 Public Service Announcement.

Getting Help

If you identify suspicious activity involving your accounts with The First, contact us immediately.

We hope you find these tips helpful. If you have any questions or need assistance, please don’t hesitate to give us a call. Stay safe and secure!

For more information to protect yourself from cybercrime, visit The First’s Security Center and review steps to protect your personal and financial information.

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Our branches will be closed on June 19th in observance of Juneteenth National Independence Day! While our branches will be closed, online and mobile banking services as well as our ATMs are available 24/7. 

Our branches will be closing at 3PM on December 31 in observance of New Year's Eve!

Our branches will be closing at 1PM today on December 24, 2026 in observance of Christmas Eve! Mobile Deposits made after 12PM will be processed on December 28.

Our After-Hours Call Center is open Monday through Friday 3PM to 10PM - Call 215-579-3401

Our branches will be closed on December 25th in observance of Christmas Day! While our branches will be closed, online and mobile banking services as well as our ATMs are available 24/7. 

Our branches will be closed on November 26th in observance of Thanksgiving Day! While our branches will be closed, online and mobile banking services as well as our ATMs are available 24/7. 

Our branches will be closed on November 11th in observance of Veterans’ Day! While our branches will be closed, online and mobile banking services as well as our ATMs are available 24/7. 

Our branches will be closed on October 12th in observance of Columbus Day/Indigenous Peoples Day! While our branches will be closed, online and mobile banking services as well as our ATMs are available 24/7. 

Our branches will be closed on September 7th in observance of Labor Day! While our branches will be closed, online and mobile banking services as well as our ATMs are available 24/7. 

Our branches will be closed on July 4th in observance of Independence Day! While our branches will be closed, online and mobile banking services as well as our ATMs are available 24/7. 

Our branches will be closed on May 25th in observance of Memorial Day! While our branches will be closed, online and mobile banking services as well as our ATMs are available 24/7. 

Our branches will be closed on February 16th in observance of Presidents` Day! While our branches will be closed, online and mobile banking services as well as our ATMs are available 24/7. 

Our branches will be closed on January 19th in observance of Dr. Martin Luther King, Jr. Day! While our branches will be closed, online and mobile banking services as well as our ATMs are available 24/7. 
Our branches will be closed on January 1st in observance of New Year's Day! While our branches will be closed, online and mobile banking services as well as our ATMs are available 24/7. 

Telephone/SMS Text Phishing Alert: We have received reports of telephone phishing calls and SMS text messages from a "Fraud Department" using our name and phone number recently. If you receive a suspicious call or text, please hang up and call us directly at our phone number 215-860-9100. Thank you!

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